Information / Privacy
This policy explains how AURENNE handles personal information shared through our website and during private representation.
Last updated · 29 August 2026
AURENNE / Legal
Clear language for a private relationship. Please contact us if any part of this policy requires clarification.
We collect information you provide directly, including your name, email address, telephone number, property interests, preferred locations, budget range, timing and any message included in an enquiry. We may also collect correspondence, viewing preferences and information needed to assess or fulfil a representation request.
We use personal information to respond to enquiries, arrange confidential introductions and viewings, provide acquisition or private-sale advice, maintain client relationships, improve our services, protect our website and comply with legal obligations. We do not sell personal information.
Where applicable, we process information with your consent, to take steps at your request before entering into a contract, to perform a contract, to comply with legal duties, and for legitimate interests such as operating a secure, discreet and effective advisory practice.
Our website may use essential cookies required for operation and limited analytics to understand aggregate traffic and performance. Non-essential cookies should be used only where permitted and, when required, after consent. Browser settings can be used to limit or remove cookies.
Information may be shared with carefully selected service providers that support hosting, communications, analytics, professional advice and secure administration. In a representation mandate, relevant details may also be shared with sellers, advisers or partners when necessary and with your knowledge. We require recipients to use information only for the agreed purpose.
Because AURENNE represents residences and clients internationally, information may be processed outside your country. Where required, we use recognised safeguards such as adequacy decisions, contractual protections and proportionate security measures.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including the duration of a client relationship and any period required for legal, tax, compliance or dispute-resolution obligations. Information that is no longer required is deleted or anonymised.
Depending on your location, you may request access, correction, deletion, restriction or portability of your information, or object to certain processing. You may withdraw consent at any time without affecting earlier lawful processing. You may also lodge a complaint with your local data-protection authority.
We apply organisational and technical measures designed to protect information against loss, misuse, unauthorised access, alteration and disclosure. No internet service can guarantee absolute security, but access is limited and our safeguards are reviewed as our services evolve.
Our services are intended for adults and are not directed to children. We do not knowingly collect personal information from anyone under the age required to provide valid consent in their jurisdiction.
We may update this policy to reflect changes in our services, technology or legal duties. The current version and its effective date will remain available on this page. Material changes will be communicated where appropriate.
For privacy questions or to exercise a data right, contact the Privacy Lead at privacy@aurenne.com. Written correspondence may be addressed to AURENNE Private Representation, 18 Hanover Square, London W1S 1HX, United Kingdom. Please replace these details with the operating entity’s information before launch.